Frequently Asked Questions about shopping at Project Relista:

All products are shipped from Hong Kong SAR.

 

We are currently shipping to the following countries:

Asia Pacific – Australia, Hong Kong, Indonesia, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, 

North America – Canada, United States excl. outlying islands and territories

Europe – United Kingdom & European Union countries

All our items are new. Products come with tags still attached, unless stated specifically.

Yes, all our products are authentic.

All products are sourced from reputable local luxury fashion distributors.

Due to the nature of our business working with deadstock items, all inventory should already be listed and may not be restocked. Please contact us directly if you would like to order an item in a particular size.

All sale and clearance items are not eligible for refund or exchanges.

If you think you have received an item that is significantly different to description, please email us within 48 hours of receipt, stating the order number along with clear pictures of the areas concerned. We will work with you on a case to case basis.

For all regular priced items, customers are entitled to a 3-day return period after delivery is confirmed. Please see our Refund Policy for more details. 

As Hong Kong is a tax-free zone for most goods, customers are not required to pay sales tax or VAT. However, you may be required to pay duties and import tax according to your country’s regulations.

We aim to dispatch your order within 48 hours of order confirmation. Please expect 7-10 business days for APAC countries, and 8-12 business days for other countries listed within our service area.